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FAQ

Question and answer

This page contains the answers to frequently asked questions at SolvaCare. We have divided the questions into categories of size, use, problems, availability and contact.

Is your subject, question and/or answer not included? Feel free to contact us.

Size

What size should i use?

Four sizes of compression stockings are available. At the stores, next to the stockings, you will find a holder for measuring tapes. Use one of them to measure the size of your ankle. Place the measuring tape about 2 centimetres above the ankle bone. The size in centimetres (and the corresponding colour of the measuring tape) matches the size you need. Of course, you can also measure the size of your ankle at home with an ordinary measuring tape. View our size guide here.

How can i identify the correct size?

Each size has its own colour code. You’ll find this on the inside of the stocking cuff, at the top. The coloured band matches the size colour code for the stocking. This helps you identify the various sizes in your home, or if you have forgotten which size you are wearing and you no longer have the packaging. The colour code is as follows:

Green = small
Blue = medium
Red = large
Orange = extra large

Why can’t I choose compression stockings based on shoe size?

The effectiveness of the stocking is based on a scientifically researched pressure profile from ankle to calf. A descending pressure from bottom upwards supports the blood circulation in the leg. There is no point in choosing a product based on shoe size, because there is no relationship between the size of the foot and the size of the ankle or calf. To ensure that the pressure of the stocking is correct, the size of the ankle has to be taken into account. For this reason, the elasticity of the base of the stockings ensures wearing comfort and a good fit.

The stockings are too short!

SolvaCare compression stockings are elastic both lengthways and widthways. The stocking can be pulled further up if you have long legs. To do this, make twisting movements with your hands (as if you were turning a steering wheel back and forth) while putting on the stocking and the fabric will give way. This has no effect on the pressure profile and the functionality of the stocking.

Use

How do I know if I have put on the stockings correctly?

SolvaCare compression stockings are most effective in supporting the blood circulation when they are properly put on. How do you check that? Pay close attention to the following instructions:

1: Make sure the stocking is put on tightly and smoothly over the entire lower leg.
2: Make sure the dark-coloured heel section fits well over the heel.
3: Make sure the upper edge of the stocking is not folded over.
4: The upper edge of the stocking should end about an inch below the knee.

SolvaCare compression stockings are elastic both lengthways and widthways. People with long lower legs can pull the stocking up further. To do this, make twisting movements with your hands (as if you were turning a steering wheel back and forth) while putting on the stocking and the fabric will give way. This has no effect on the pressure profile and the functionality of the stocking.

Can I wear the compression stockings at night?

The SolvaCare compression stockings may be worn 24 hours a day. Whether you should wear them 24 hours a day or not depends on why you are wearing the stockings. If you wear the stockings to prevent deep venous thrombosis you can wear them day and night, at least until you can or may move your legs again. If you wear the stockings for other reasons, you can take them off when your legs are no longer under strain.

When should I not use the compression stockings?

There are a number of medical reasons why the stockings should not be used. Click here for more information.

Can I wear socks over the compression stockings?

Yes, you can. SolvaCare compression stockings are so thin that your shoes will still fit even with extra socks. Be careful not to wear very tight socks over the stockings to avoid disrupting the pressure profile.

Are the compression stockings for women only?

Definitely not! Although women suffer more often from tired legs, SolvaCare compression stockings are suitable for both men and women.

Can I wear the compression stockings while exercising?

Yes, compression stockings are often used by athletes to support the flow of blood back to the heart. SolvaCare compression stockings are very suitable for athletes because they guarantee the right pressure profile.

Because the SolvaCare compression stockings are very thin, in practice athletes wear them with a cotton ankle sock or no-show socks. In that case, make sure that the no-show socks do not reach the ankle bone. Ankle socks may be worn under or over the stocking, this will not affect the functionality of the compression stocking.

Of course, the SolvaCare Sport compression stockings have been developed specifically to wear during sports activities. They are thicker and firmer, with a higher wearing comfort and a sportier look. The SolvaCare Sport compression stocking sizes are based on shoe size.

How often should I wash the compression stockings?

As often as you wash other stockings and socks. Click here for washing instructions.

How many pairs of compression stockings do I need?

That depends on why you need the stockings. If you wear compression stockings every day, we recommend buying three pairs. A pair to wear, a pair in the closet and a pair in the laundry. That way you’ll never have to miss out.

I don’t feel any pressure on the foot.

That’s right. The effectiveness of the stocking lies in the descending pressure from ankle to calf. Pressure on the foot does not affect the flow rate of blood in the lower leg. The base of the stockings is very elastic in order to improve wearing comfort.

Do the compression stockings also help against cold feet?

Yes, that's possible. The SolvaCare compression stockings ensure good blood circulation in the leg. If you still suffer from cold feet or wearing stockings is painful, we recommend you see a general practitioner.

Do I have to keep the packaging?

Yes! The cardboard packaging contains important and useful information about the stockings. The batch number is indicated on the inside, which provides information on when the stockings were produced. If you have a complaint it is important to mention this batch number.

Problems

Wearing the compression stockings hurts. What now?

If wearing compression stockings hurts, take them off immediately and consult your general practitioner.

What can I do to prevent the compression stockings from sagging?

SolvaCare compression stockings are deliberately not fitted with a tight band at the top. Although this would help to prevent sagging, it would jeopardise the correct pressure profile. If the tight stockings are worn over the calf, they will not sag easily. Make sure to choose the right size and to put on the stockings correctly.

Availability

Where can I buy SolvaCare compression stockings?

SolvaCare compression stockings are available in black and beige, in small, medium and large sizes at all major Kruidvat branches in the Netherlands and Belgium. Click here for information on which Kruidvat branches sell the stockings. All sizes, including Extra Large, are available in black, beige and white at DA pharmacies and through our online store.

Contact

I have a question, comment or complaint. Where can I turn to?

For all your questions, comments or possible complaints you can send us a message via the contact form. You can expect a response within 48 hours.